Post Holiday Blues!

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The holiday season is over once more.  The sparkling lights and illuminated Santa’s have been placed in their hibernation chamber until next year.  The catchy jingles and shopping mad-rush is returning to the regular grind.  The joy and laughter of family and friends have disappeared and are distant dreams.  With the subtraction of all of the holiday audio, visual and emotional stimulus, it is no wonder why we go from a “cup of holiday cheer” to “there’s a tear in my beer” in a short period of time. 

For those of us that are fortunate enough to work within the hospitality and service industry, this is especially noticeable among our colleagues and customers.  Unless you are lucky enough to make the exception list, most of us all have spent too much, consumed too many calories and somewhat ignored our responsibilities for a week or two and now it is time to get back on track and back to business.   With all the pressure, stress and monotony of everyday life making its way back into our daily schedules, it seems the happiness of the holidays is replaced the holiday blues can devour you!

Someone has to break the cycle and put some spirit back into our routines.  As customer service providers, we have to remember our customer’s feelings and relate to them, because we can!  We have all felt and we need to remember that at one point or another, we have been in their shoes.  Empathy is to understand how someone is feeling, and not to relate to their particular situation.  Have you ever been angry, sad, happy, disappointed or tired?  Yes, we all have.  Take some time to connect with your customers and relate to their feelings.  When they feel you are on their side, they will want to be on yours!  So remember to provide that cup of cheer all year long and you will receive the gift of loyalty!